Resume
Operations and business analytics leader. MBA, UC Davis. 12+ years driving transformation across education and technology.
Download PDF ResumeMission-driven operations and business analytics leader with an MBA and 12+ years driving organizational transformation, operational excellence, and data-informed decision-making. Track record: 33% revenue growth scaling business operations, 98% process efficiency improvements, $100K+ cost savings, and 25% performance gains across mission-driven organizations. Expertise in strategic planning, process transformation, cross-functional leadership, and emerging technology integration.
Operations Manager and Business Analyst, Concurrent Roles
Manage core operations, digital infrastructure, and documentation systems for a technology services firm; lead marketing and digital strategy across organizations. Scaled a high-growth cohort funnel from 1 to 5 participants through data-informed strategy refinement.
Founder and Consultant, Karla Hannah Consulting
Scaled an independent practice from $60K to $80K annual revenue (33% YoY) across 5 mission-driven organizations. Led a curriculum redesign spanning 7 standards, 150+ aligned questions, and 30 lessons: 25% improvement in student outcomes and 104 teacher-hours saved per year. Served as Lead Site Director managing a $15K budget, 84 students, and 7 educators.
Educational Operations Leader and Educator, K-12 and Youth Development
Seven years teaching middle school mathematics. Improved student math proficiency 12% year over year and program attendance 15% through engagement optimization. Built assessment frameworks and performance dashboards; led curriculum redesign and cross-functional training.
AI-Powered Chatbot for Insurance Operations (MBA Practicum, Faroe Insurance)
Co-designed and implemented "Ask Remy," a full-stack AI chatbot (Next.js, FastAPI, LLM-assisted routing over deterministic SQL) transforming complex insurance data into conversational intelligence. Projected impact from stakeholder analysis: 98% reduction in data query time, 92% faster claims cycle, $100 to 200K in annual savings. Delivered to the client with a complete technical handover as the foundation for production expansion.
MBA, UC Davis Graduate School of Management
ASMB President, Association of Student Management Board. Member, National Black MBA Association.
BA in Mathematics Education, University of South Florida